# Installation

{% hint style="info" %}
**Requirement:** You need to be a Jira admin
{% endhint %}

1. Install Birdie from [Jira Marketplace →](https://marketplace.atlassian.com/apps/1228628/screen-recording-by-zest)
2. Click on <mark style="color:green;">`Connect`</mark> to link your Birdie app to your Birdie account:

   * if you **don't** have a Birdie account yet, use your professional email address,&#x20;
   * if you **already** have a Birdie account, use the same email address. &#x20;

   (*Note: if you're already logged in, you don't need to do this step*)

## Use cases

{% content-ref url="screen-recording/customer-portal" %}
[customer-portal](https://docs.birdie.so/birdie-docs/~/changes/0VcwZq2bE3lijHZqXNlN/helpdesk/jira-service-management/screen-recording/customer-portal)
{% endcontent-ref %}

{% content-ref url="screen-recording/agent-view" %}
[agent-view](https://docs.birdie.so/birdie-docs/~/changes/0VcwZq2bE3lijHZqXNlN/helpdesk/jira-service-management/screen-recording/agent-view)
{% endcontent-ref %}

{% hint style="success" %}
If you need help or have a question, contact us at <support@birdie.so>
{% endhint %}