# Agent view

Agents can either Request a recording or Send a recording within an Issue, both on Jira Service Management or Jira Software.

<div align="left"><figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FDtaVVHyTdXtM8aAKaX9n%2FScreen%20Shot%202022-07-12%20at%2010.53.35%20AM.png?alt=media&#x26;token=fc9b7a18-e89b-4b22-a9a9-45969ab5d949" alt=""><figcaption><p>Agents can use Birdie to <mark style="color:purple;"><code>Request a recording</code></mark> or <mark style="color:purple;"><code>Send a recording</code></mark></p></figcaption></figure></div>

<div align="left"><figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FbET7EPmiF5dZOs0obhSC%2FScreen%20Shot%202022-07-12%20at%2010.56.38%20AM.png?alt=media&#x26;token=1e16340b-367b-4d91-af34-12bc252fd151" alt=""><figcaption><p>Agents need to copy/paste the link to a comment (if they want to send it to the customer) or to a note (if they want to send it to a teammate).</p></figcaption></figure></div>

Agents need to copy and paste the link

* to a comment if they want to send it to the customer
* to a note if they want to send it to a teammate.