# Customer portal

Customers can record their screen from Jira customer portal without any downloads or installations:

<figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FLGZtaMhB7Wt2wLYzta3Z%2Fscreencapture-zestdev-atlassian-net-servicedesk-customer-portal-1-group-1-create-1-2022-07-12-09_29_08%20copy.png?alt=media&#x26;token=5082cdc7-1f8e-4e1d-b250-e9a1e235a8f6" alt=""><figcaption><p>Customers click on <mark style="color:purple;"><code>Send a recording</code></mark> button</p></figcaption></figure>

<figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FNowdQx8vujv0LHCMtttJ%2FCapture%20d%E2%80%99e%CC%81cran%202022-07-04%20a%CC%80%2012.04.19.png?alt=media&#x26;token=f97a60c6-aa54-4d71-aa85-6103e31180ed" alt=""><figcaption><p>When customers make a screen recording to create a new issue, they need to copy and paste the link of the recording in the description field.</p></figcaption></figure>

<figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FNOLSqyBcAJ2bOKIlS7Wc%2FCapture%20d%E2%80%99e%CC%81cran%202022-07-04%20a%CC%80%2012.05.05.png?alt=media&#x26;token=80124262-148b-4be6-a116-8f8de9495f3f" alt=""><figcaption><p>When customers make a screen recording to create a new issue, they need to copy and paste the link of the recording in the description field.</p></figcaption></figure>

<figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FFdfZsw2HT1wy37lA66kg%2FCapture%20d%E2%80%99e%CC%81cran%202022-07-04%20a%CC%80%2012.06.25.png?alt=media&#x26;token=89b0b06a-ffe5-4d0f-9657-76affeebb918" alt=""><figcaption><p>When customers are making a screen recording for an issue that has already been created, they can either copy and paste the link of the recording in the description field or directly post the recording.</p></figcaption></figure>

📌 In the event that an agent has requested a recording, you may encounter two different scenarios:&#x20;

* Customers open Jira's portal and click on the "<mark style="color:green;">has requested a recording</mark>" link. In this case, customers can either copy and paste the link of the recording into the description field or post the recording directly.&#x20;
* Customers open the email and click on the "<mark style="color:green;">has requested a recording</mark>" link. In this case, customers need to submit the recording at the end of the recording process.