# Zendesk Analytics

{% hint style="info" %}
If you need help or have a question, contact us at <support@birdie.so>
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## <mark style="color:purple;">`Birdie`</mark> tag - Zendesk main instance

Birdie will automatically tag conversations with <mark style="color:purple;">`Birdie`</mark>, whether agents have requested the recording or sent the recording.

## <mark style="color:purple;">**`Birdie`**</mark>**&#x20;tag - Zendesk ticket form**

Birdie cannot automatically tag tickets when a video has been recorded from a Zendesk ticket form. You’ll need to use Zendesk triggers as a workaround:

1. Go to Zendesk triggers and select <mark style="color:yellow;">`Add trigger`</mark>

   <div><img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/c0bb67d2-7911-4a72-8f32-1828243589b8/Capture_dcran_2023-05-11__12.02.29_(1).png" alt=""> <figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FdunGwDHcUkTcYFhpS71Y%2FZendesk%20analytics%201.png?alt=media&#x26;token=a03158fc-e7ca-4641-8d87-80fb64858b98" alt="" width="375"><figcaption></figcaption></figure></div>
2. Create a tag to identify when a ticket has been created from a Zendesk form: <mark style="color:purple;">Channel</mark> <mark style="color:yellow;">Is</mark> <mark style="color:purple;">Webform</mark>

   <div><img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/6491165e-b176-48bf-bb65-9b66b5de3494/Capture_dcran_2023-05-11__12.03.41_(1).png" alt=""> <figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FuBIRoitRfkCbiZMOpXVt%2FZendesk%20analytics%202.png?alt=media&#x26;token=c3d7404c-849b-4baf-8fec-c3ef35d582eb" alt="" width="375"><figcaption></figcaption></figure></div>
3. Create a second tag <mark style="color:purple;">`Comment text`</mark> <mark style="color:yellow;">`Contains the following string`</mark> <mark style="color:purple;">`share.birdie.so`</mark>

   <div><img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/63360da1-13a0-4712-98be-a41810f0a521/Capture_dcran_2023-05-11__12.13.06_(1).png" alt=""> <figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FYBjUcjP2gZxvZ3a5kpzl%2FZendesk%20analytics%203.png?alt=media&#x26;token=209e2fa6-f1a6-474e-959b-cf4d846dc45c" alt=""><figcaption></figcaption></figure></div>
4. Your 2 tags are now created ✅

   ![Capture d’écran 2023-05-11 à 12.12.22.png](https://s3-us-west-2.amazonaws.com/secure.notion-static.com/cd9f43d9-6075-4527-9889-7733c4e72d71/Capture_decran_2023-05-11_a_12.12.22.png)

## **How to track the&#x20;**<mark style="color:purple;">**`Birdie`**</mark>**&#x20;tag using Zendesk Explore?**

1. To start, sign in to your Zendesk account and select the "Explore" icon from the main menu to access the Explore dashboard.
2. To see all your tickets, click "Tickets" in the left-hand menu of the dashboard.
3. To find tickets tagged with <mark style="color:purple;">`Birdie`</mark>, type "*tags:birdie*" into the search bar at the top of the page and press Enter.
4. The results display all <mark style="color:purple;">`Birdie`</mark> tagged tickets. Customize data and create reports using columns and filters.
5. To save your search results for future access, click the "Save" button at the top of the page. Give your saved search a name and choose to be notified of new <mark style="color:purple;">`Birdie`</mark> tickets.