# Quickstart — What is Birdie?

## What we do

Birdie provides async and live video solutions for customer support teams. 

With Birdie, you can request a **Screen Recording** from your customers, or start a **CoBrowsing** session, directly within your existing helpdesk.

Use Birdie to troubleshoot complex issues or guide customers along the way. This will lead to faster resolution times and deliver outstanding customer experiences.

Birdie brings back the magic to 1-on-1 support.

## One async solution, one live solution 

{% content-ref url="screen-recording" %}
[screen-recording](https://docs.birdie.so/birdie-docs/~/changes/0VcwZq2bE3lijHZqXNlN/screen-recording)
{% endcontent-ref %}

{% content-ref url="cobrowsing" %}
[cobrowsing](https://docs.birdie.so/birdie-docs/~/changes/0VcwZq2bE3lijHZqXNlN/cobrowsing)
{% endcontent-ref %}

{% hint style="success" %}
If you need help or have a question, contact us at <support@birdie.so>
{% endhint %}