# Overview

Provide support via ticketing (email) and/or live chat.

Request a recording from your customer 

Send a screen recording to your customer<br>

* Request
* Send a video&#x20;

Notion de incoming vs outgoing recorddings

## Helpdesk Specificities

seamlessly integrated to each helpdesk, which means slight different behaviors.&#x20;

## Standalone

Our screen recording solution can be used in its standalone version.

#### Get a Birdie Standalone Link

<details>

<summary>Should I enter the customer email before generating a link?</summary>

If you add your customer's email address, Birdie will be able to automatically link the future recording to the customer.

</details>

#### Record a video