Customers can record their screen from Jira customer portal without any downloads or installations:
Customers click on Send a recordingbutton
When customers make a screen recording to create a new issue, they need to copy and paste the link of the recording in the description field.
When customers make a screen recording to create a new issue, they need to copy and paste the link of the recording in the description field.
When customers are making a screen recording for an issue that has already been created, they can either copy and paste the link of the recording in the description field or directly post the recording.
📌 In the event that an agent has requested a recording, you may encounter two different scenarios:
Customers open Jira's portal and click on the "has requested a recording" link. In this case, customers can either copy and paste the link of the recording into the description field or post the recording directly.
Customers open the email and click on the "has requested a recording" link. In this case, customers need to submit the recording at the end of the recording process.
