Quickstart — What is Birdie?

Welcome! We're so glad you're here.💙

What we do

Birdie provides async and live video solutions for customer support teams.

With Birdie, you can request a Screen Recording from your customers, or start a CoBrowsing session, directly within your existing helpdesk.

Use Birdie to troubleshoot complex issues or guide customers along the way. This will lead to faster resolution times and deliver outstanding support experiences.

With so much depending on interactions, every support team should be capable of working with customers as if they were sitting right next to them. Birdie brings back the magic to 1-on-1 support.

Two solutions depending on your use cases

pageScreen Recording - OverviewpageCobrowsing - Overview

If you need help or have a question, contact us at support@birdie.so

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