What is Birdie?

Welcome! We're so glad you're here.💙

What we do

Birdie is a screen recording solution built to help teams solve issues faster and with greater clarity.

Instead of struggling to understand issues through endless back-and-forth, Birdie lets you:

• Request screen recordings from customers directly through your helpdesk, so you can see exactly what they’re experiencing.

• Record your own screen to:

  • Provide complete bug reports that help resolve issues faster.

  • Guide customers with step-by-step video instructions.

With every recording—whether from a customer or your own screen—Birdie can automatically capture technical logs like console logs and network activity, providing your team with the detailed context needed to diagnose and resolve issues faster.

Trusted by over 2,500 companies, Birdie is designed for customer-facing challenges and internal troubleshooting alike. It’s a seamless way to understand and fix problems—offering a fresh, innovative approach for teams who value speed, clarity, and collaboration.

Start resolving issues:

Request Screen RecordingsRecord my screen