> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/helpdesk/others/service-now/flows.md).

# Flows

Here are Birdie's most commonly used flows in Service Now CSM:

* Human Request
* Template Responses
* Ticket Form through Record Producers / Flow Designer
* Auto Reply through Business Rules / Email Notifications
* Email Signatures
* Now Assist 

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If you need further information, please don't hesitate to reach out at [*support@birdie.so*](mailto:support@birdie.so). We'd be delighted to take a closer look at your specific use case.
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