Incoming Recordings: Only Workspace Members Can Watch

Restrict access to workspace members only

This is for incoming recordings only

If enabled:

• customers won't be able to replay their recordings

• unregistered teammates won't have access incomings recordings (eg. in case agents escalate recordings to devs)

By default, videos can be accessed by anyone with whom you share the video URL. This is a deliberate choice as it provides a better experience. Customers can watch the video they just recorded, and non-workspace members teammates (e.g. developers) can watch the video if an agent escalates an issue. In any case, it is worth mentioning that:

• Our servers are behind a secure firewall, and all videos are uploaded over an SSL-encrypted connection.

• Each video is associated with a unique ID that would take a computer years to guess

• We offer an auto-deletion feature that completely removes a file from our systems, in case you want your content removed.

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How to enable this privacy setting

In case you want to restrict access to workspace members for incoming recordings:

1. Go to settings -> security.

2. Enable the Incoming Recordings: Only Workspace Members Can Watch feature.

3. Make sure to invite your teammates who are not in the Birdie workspace yet. This will allow them to open the links you might send them.

If you change the setting, it will apply to future recordings. However, past recordings retain the settings they were recorded with.