How to quickly fix common recording errors

This is a great place to start your troubleshooting. 🔧

There are a few things that tend to fix most common problems such as recording crashes, glitches or recordings not starting. Here's a quick checklist we suggest you run through if you're having issues:

1. Reload your Birdie extension - open your Birdie Extension - go to your Birdie Extension settings - click on reload

   

   Reload Birdie extension
2. Restart your Chrome browser This will often fix any temporary silliness.

3. Restart your Device This trusty old trick always helps!

4. Update your Chrome browser Make sure your browser is up-to-date. This will help aid Birdie's compatibility. - You can check this at chrome://settings/help.

   

5. Clear your Chrome cache. It might sound obvious, but it's helped us a number of times! - Open Chrome and enter the following URL in a new tab: chrome://settings/clearBrowserData - Select at least both 'Cookies and other site data' and 'Cached images and files' before hitting the 'Delete data' button

6. Disable other Chrome Extensions Sometimes another extension can block Birdie from recording.