FIN
Add Birdie to your custom answers in FIN
Last updated
Add Birdie to your custom answers in FIN
Last updated
Before proceeding with each step, I recommend watching the entire walkthrough (5 min) below:
Now, proceed with each of the following steps:
Choose your questions Here is where you decide when you want Fin to display Birdie. To train the model, I recommend following the two steps below.
Create your answer
Once ready, set up your customer answer live ✅
Go to on Intercom, and make sure that Use Custom Answers
is enabled on your Fin profile(s)
📘 You can read more about FIN profiles .
On Intercom, go to and select New Answer
📘 You can read more about creating Customer Answers .
Step 1: One after one, search for the following keywords and select any example that matches: issue
, error
, bug
, problem
, troubleshoot
, doesn't work.
You should repeat the same process for any questions that you believe would prompt a request for a screen recording.
Eg. First write issue,
then select all the examples that match. Then write error
, then select all the examples that match. And so on...
If Fin doesn't find any example for a specific word or question, you can add them as an example question manually.