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Birdie Documentation
Birdie Documentation
  • 👋START HERE
  • What is Birdie?
  • Getting started
  • Invite teammates
  • 🎥Request Screen Recordings
    • Overview
    • Installation
      • 🧩Helpdesk Integrations
      • 🎨Customize Appearance
      • 👾Snippet
      • 🌐Browser compatibility
      • 🌎Languages
      • 🔌Web SDK
      • 🔗Universal Request Link
    • DevTools: Console Logs & Network Requests
    • AI Summary
    • Misc.
      • Forward recordings
      • Routing rules for folders
      • API
      • How-to's Library
  • 🎥Record my screen
    • Overview
    • Install Chrome extension
    • Recording Options
    • DevTools: Console Logs & Network Requests
    • Keyboard Shortcuts
    • Incognito Mode
    • Troubleshooting
      • How to quickly fix common recording errors
      • How to troubleshoot Microphone issues in Birdie Extension
      • How to troubleshoot Screen Recording issues in Birdie Extension
  • 🧩Helpdesk
    • 🟤Zendesk
      • Installation
      • Flows
        • Human Request
        • Zendesk Macros
        • Zendesk Ticket Form
        • Zendesk Auto-Reply
        • Zendesk AI Agents
        • Zendesk Agent Signature
        • Zendesk Widget (Classic)
      • Misc.
      • Analytics
      • Uninstall
    • ⚫Intercom
      • Installation
      • Flows
        • Human Request
        • Intercom Workflows
        • FIN
        • Intercom Messenger Home
        • Misc.
        • Analytics
    • 🟢Freshdesk
      • Installation
      • Flows
        • Human Request
        • Portal
        • Canned Answers
        • Auto Reply
        • Agent Signature
      • Analytics
    • 🟢Freshchat
      • Installation
      • Flows
        • Manual Request
    • 🔵Jira Service Management
      • Installation
      • Flows
        • Human Request
        • Customer Portal
      • Uninstall
    • 🟣Help Scout
      • Installation
      • Flows
        • Human Request
        • Saved Replies
        • Auto Reply
    • 🔵Salesforce Service Cloud
      • Request link - Installation
      • Flows
        • Human Request
        • Ticket Form
    • Others
      • 🟠Happyfox
        • Installation
        • Flows
          • Human Request
          • Support Center Ticket Form
      • ⚫Ada
      • 🟣Forethought
      • 🟠Hubspot
        • Flows
          • Human Request via Snippet
      • ⚫Service Now
        • Flows
      • 🟣Front
        • Flows
      • 🟢Zoho Desk
        • Flows
      • 🔵Crisp
        • Flows
      • ⚪Other Helpdesk
        • Flows
          • Human Request
          • Ticket Form
  • 🔐Security
    • Storage Location
    • Hide sensitive data
    • Auto data deletion
    • Recordings Privacy Settings
      • Incoming Recordings: Only Workspace Members Can Watch
      • Outgoing Recordings: Only Workspace Members + Selected Individuals Can Watch
    • GDPR opt-in
    • Two-factor authentication
    • Remote log out
    • SAML SSO
      • Setup SSO with Okta
    • SCIM
      • Okta settings
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On this page
  • With Logs vs Without Logs
  • Entire Screen vs Current Tab
  • Microphone
  • Pause recording
  • Restart Recording
  • Trim Recording
  1. Record my screen

Recording Options

Customize your recording experience to capture exactly what you need

PreviousOverviewNextDevTools: Console Logs & Network Requests

Last updated 4 months ago

With Logs vs Without Logs

Birdie offers two recording modes to match your use case:

  • With Logs: This mode captures console logs, network requests, session metadata, and device metadata. It’s designed for internal use when reproducing errors, creating detailed bug reports, or escalating issues to developers.

    • Use case: Share videos with developers to provide complete technical details, enabling faster and more effective issue resolution.

  • Without Logs: It’s ideal for customer-facing situations where technical details aren’t needed.

    • Use case: Share videos with customers to guide them step-by-step with clear and straightforward video instructions.

Captured Data
With Logs
Without Logs

Screen Recordings

✅

✅

Session Metadata (URL, timestamp, ...)

✅

✅

Device Metadata (device, browser, OS, ...)

✅

✅

Console Logs

✅

❌

Network Request

✅

❌

Entire Screen vs Current Tab

Birdie allows you to record your screen in two formats: Entire Screen or Current Tab

Entire Screen

  • Records everything on your screen, including other tabs, windows, and system elements (e.g., menus, notifications).

  • Ideal for workflows involving multiple tabs or apps.

Current Tab

  • Records only the active browser tab.

  • If you switch tabs, the recording stays on the original tab.

  • System elements like right-click menus are not included.

Microphone

To include your voice in the recording, ensure your microphone is enabled:

The microphone defaults to your browser or operating system's selected input device. To choose a different microphone for Birdie, click the dropdown arrow next to the mic icon in the extension.

Pause recording

While recording, you can pause anytime using the toolbar at the bottom center of the screen.

Click the pause button again to resume:

Restart Recording

Click the restart button on the toolbar to discard the current recording and start over immediately:

Trim Recording

After finishing your screen recording, you'll see a preview of the video. In the preview, you can easily trim the recording to remove any unnecessary parts at the beginning or end.

Once you're satisfied, click 'Save and Copy' to finalize your trimmed video.

🎥
Choose whether to record With Logs or Without Logs
Choose whether to record the Entire Screen or the Current Tab
Toggle the mic and choose your audio input source
Pause and Resume your recording
Restart your recording
Trim your recording