Installation

How to install Birdie on Freshchat

If you need help or have a question, contact us at [e-mail]

1. Install Birdie from Freshchat Marketplace →

2. Enter your Freshchat account subdomain in the first field and your API Key in the second field.

   
3. You can find your API keys in your Profile Settings:

   

   Copy your API key
4. Once installed, Connect the Birdie app to your Birdie workspace by clicking on one of the available Birdie app locations. - if you don't have a Birdie account yet, use your professional email - if you already have a Birdie account, use the same email address. (Note: If already logged into Birdie workspace, skip step 4)

   

   Connect the Birdie app to your Birdie workspace

What happens if IP restrictions are enabled?

Just allow the following IPs: 18.189.92.93 and 3.20.198.186