Installation

How to install Birdie on Freshchat

If you need help or have a question, contact us at [email protected]

1

Install Birdie from Freschat Marketplace →

2

Enter your Freshchat account subdomain in the first field and your API Key in the second field.

3

Find Your Freshchat Identifier

1. If your Freshchat workspace URL looks like: https://yourcompany.freshchat.com → Your identifier is the subdomain (yourcompany) in your workspace URL.

2. If your Freshchat workspace URL looks like: https://yourcompany.myfreshworks.com → Go to Settings → Admin Settings → Conversation Mobile App and locate the Domain ID.

4

Find your API keys in your Profile Settings:

Copy your API key

5

Connect the Birdie App to Your Workspace

After installing the app, you still need to Connect it to your Birdie workspace:

• If you already have a Birdie workspace: Sign in using the same email address linked to your workspace.

• If you don’t have a Birdie workspace yet: Create one using your professional email.

6

You can now use the app

Connect the Birdie app to your Birdie workspace

What happens if IP restrictions are enabled?

Just allow the following IPs: 18.189.92.93 and 3.20.198.186