Ada

Add Birdie to your Ada flows

Installation

Go to Settings => Helpdesk to enable Ada. Once enabled, you'll gain access to your Birdie Request Link specific for Ada:

Enable Ada in your Helpdesk settings to access the Birdie Request Link

You can now use this link to create the flow(s) you want within Ada. Feel free to be creative, but ensure that the flow includes at least the following two steps:

Step 1: Prompt customers to record their screen by clicking on the Birdie Request Link.

Step 2: Ask customers to paste the video link once recorded. (You'll notice that, unlike usual, the final step of the recorder asks the user to copy the video link to paste it into Ada's flow.)

Example: Request a recording before transitioning the conversation to a human

This is just an example of what you can create with Birdie X Ada. In this scenario, we give customers the option to record their issue before the bot conversation is handed off to a human.

From the customer's perspective:

Step 1: The customer is prompted to record his screen

After recording, the customer copies their video link.

Step 2: The customer pastes the video link

From the bot builder's perspective:

As you can see, we have constructed (1) a step that displays the Birdie Request Link and (2) a step that allows customers to paste their video link:

Make sure to includes step 1 and 2 when building a flow including Birdie

If you have a customer email variable (or any other type of customer identification variable), I suggest appending it to the Birdie Request Link URL as follows:

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(Optionnal) — Automatically Post the Video in the Conversation

If you want the video to appear automatically in the Forethought conversation, you can use Birdie’s Webhooks to automatically post the video URL in the appropriate conversation:

Webhook Integration Guide

If you require assistance in constructing an Ada flow that includes Birdie, or would like us to review a flow you've created, don't hesitate to contact us at [e-mail].