> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/helpdesk/zendesk/installation.md).

# Installation

{% hint style="info" %}
**Requirement:** You need to be a Zendesk admin
{% endhint %}

Here is the installation walkthrough:

<figure><img src="/files/LSeaBbiR0BbpkZvdpzWl" alt=""><figcaption><p>Birdie installation walkthrough on Zendesk</p></figcaption></figure>

{% stepper %}
{% step %}
**Install Birdie app on Zendesk from** [**Zendesk Marketplace →**](https://www.zendesk.com/marketplace/apps/support/452045/screen-recording-by-zest/)
{% endstep %}

{% step %} <mark style="color:green;">**`Connect`**</mark>**&#x20;the Birdie app to your Birdie workspace:**\
\
Once installed, open the Birdie app from the Zendesk sidebar. You’ll be prompted to connect it to your Birdie workspace

* If you already have a Birdie workspace, use the **same email address** associated with that workspace.
* If you don’t have a Birdie workspace yet, use your **professional email address** (ideally the one you use for Zendesk) — we’ll create one for you automatically.

*(Note: If you're already logged into your Birdie workspace, step 2 might be skipped)*

<figure><img src="/files/dVQzrCsVEbF425gPzO4k" alt=""><figcaption><p>Step 2: <mark style="color:green;"><strong><code>Connect</code></strong></mark><strong> the Birdie app to your Birdie workspace</strong></p></figcaption></figure>
{% endstep %}
{% endstepper %}

<details>

<summary>How to enable role / group restrictions? </summary>

By default, all teammates who have a Zendesk seat will see the Birdie app in their Zendesk instance. If you wish to apply specific restrictions, visit your Zendesk admin center and follow these steps:

<img src="/files/TWT9x0x0NQYq2YwTVk2Z" alt="" data-size="original">

</details>

<details>

<summary>What happens if IP restrictions are enabled on Zendesk?</summary>

Just allow the following IPs: <mark style="color:green;">`18.189.92.93`</mark> and <mark style="color:green;">`3.20.198.186`</mark>&#x20;

</details>