Installation

How to install Birdie on Zendesk

Requirement: You need to be a Zendesk admin

1. Install Birdie from Zendesk Marketplace →

2. Once installed, Connect Birdie app to your Birdie workspace:

   • if you don't have a Birdie account yet, use your professional email

   • if you already have a Birdie account, use the same email address.

   (Note: If logged into Birdie workspace, skip step 2)

Here is the installation walkthrough:

Birdie installation walkthrough on Zendesk

How to enable role / group restrictions?

By default, all teammates who have a Zendesk seat will see the Birdie app in their Zendesk instance. If you wish to apply specific restrictions, visit your Zendesk admin center and follow these steps:

What happens if IP restrictions are enabled on Zendesk?

Just allow the following IP: 18.189.92.93