Overview

Record. Share. Resolve.

Birdie makes screen recording effortless, helping teams capture and share everything they need to resolve issues—whether you're guiding a customer or creating a bug report.

Click here to install Birdie Chrome extension ✨

Why Record Your Screen with Birdie?

Explaining issues can be time-consuming and ineffective. With Birdie, you can:

• Create complete bug reports: Capture your screen along with console logs, network activity, and repro steps. Give developers everything they need to resolve issues faster.

• Guide customers with clear video instructions: Walk them through resolutions step-by-step with easy-to-follow recordings.

Birdie ensures that your recordings include all the context required to save time and reduce miscommunication.

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How Does It Work?

Recording with Birdie is simple and efficient:

1. Start Recording: Launch Birdie and start capturing your screen with just one click.

2. Automatic Technical Logs: While you record, Birdie captures essential logs like console logs, network activity, and repro steps automatically.

3. Share Your Recording:

   • With developers: Provide bug reports packed with technical details, so they can diagnose and fix issues quickly.

   • With customers: Send step-by-step video instructions to simplify complex resolutions.

How long can a screen recording last?

Screen recordings can last up to 30 minutes.

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Installation

Get ready to capture and share everything needed to resolve issues—whether you’re guiding customers or reporting bugs internally:

1

Install Birdie Chrome Extension

Click here to install Birdie Free Extension ✨

2

Pin Birdie for faster access

Just remember to pin the extension for easy access:

💡 Pin Birdie for easier access

3

Allow audio and screen permissions

When you click Start Recording for the first time, Chrome will prompt you to allow audio access. We recommend selecting “Always allow” (also called “Allow while visiting this site” depending on your Chrome version) to avoid being asked again for future recordings.

For screen recording permissions:

• If you're recording the entire screen, you'll be prompted on a per-recording basis.

• If you're recording the current tab, no additional permissions are needed.

Which browsers work with the Birdie Extension?

Birdie is compatible with all Chromium-based browsers:

• Google Chrome

• Microsoft Edge

• Brave

• Opera

• Arc

What happens if I use a non-Chromium browser (like Safari or Firefox)

While Chrome provides the best experience, you can still record your screen using our browser-based recorder in other browsers.

Note: To collect console logs and network requests using the Birdie browser-based recorder, you'll need to install the Birdie snippet.

What if we use a firewall or proxies?

If you're recording on a protected network, firewalls or proxies may block Birdie, preventing successful recordings.

To ensure proper functionality, whitelist the following:

• HTTPS: https://*.birdie.so

• Secure WebSocket protocol: wss://.birdie.so

• Port: 443 (TCP and UDP)

• IP Address: 18.189.92.9

This will allow Birdie to function smoothly within your network environment.

Understanding Birdie Chrome Extension Permissions

Anyone who adds or updates their Birdie extension, new users and existing alike, are going to be caught off guard by permission modal that looks like this:

We understand that permissions requests can catch you off guard, so here’s a clear explanation of why Birdie asks for these permissions, how they’re used, and why you can trust us 👇

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Permissions Requested by Birdie

1. Access the page debugger backend

This allows Birdie to capture technical details, such as console logs and network activity, which are essential for helping you troubleshoot issues effectively.

2. Read and change all your data on all websites

We know this permission sounds alarming, but it’s actually a common and necessary requirement for screen recording tools. Here’s why Birdie needs it:

• Content Scripts: Like many Chrome extensions, Birdie uses "content scripts" to run code in the pages you visit. This is necessary to integrate Birdie’s recording controls and UI seamlessly into your browser experience.

• Full Web Coverage: To allow you to record on any website, our code must be able to operate on all pages. Chrome describes this broadly as "read and change all your data on all websites," but in reality, Birdie only interacts with pages when you actively start a recording.

This permission is standard for video recording extensions, and while the Chrome messaging can seem intimidating, it’s intentionally written to encourage security awareness.

3. Capture the content of your screen

This is essential for Birdie to record your screen and provide the video content you need to troubleshoot and resolve issues.

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Your Privacy Matters

At Birdie, your privacy and security are our top priorities. Without your trust, we couldn’t exist.