Zendesk Auto-Reply

Add Birdie to Zendesk Triggers and/or Automations

Request a recording in your auto-reply messages

Make sure you have already setup Automation and/or Triggers in Zendesk to send an automatic reply to your customers.

If you have setup Automation and/or Triggers in Zendesk to send an automatic reply to your customers, consider including a recording link.

This is how it looks like:

To add a recording link to your auto-response, simply follow the video guide below:

Please navigate to settings -> helpdesk to copy your link. Then, paste it into the email field.

Zendesk auto-reply walkthrough

From experience, the wording makes all the difference. Here are 2 templates that have performed well. Feel free to adapt them as needed:

Template 1

Hi [Customer Name], ​

Thank you for reaching out! We’ve received your request and our team is already on it. ​

To help us understand the issue better and resolve it faster, you can record your screen and show us what’s happening: ​

👉 [Click here to record your screen](insert Birdie link) ​

It only takes a minute, and it’ll help us get back to you with the best solution. ​

If you’d prefer, feel free to wait for our reply—we’ll get back to you as soon as possible. ​

Thanks, [Company Name] Support Team ​

Template 2

Hi [Customer Name], ​

Thanks for reaching out to us! We know how frustrating it can be when things don’t work as expected, and we’re here to help. ​

To solve your issue faster and avoid unnecessary back-and-forth, you can show us what’s happening by recording your screen: ​

👉 [Click here to record your screen](insert Birdie link) ​

It’s quick (just takes a minute!) and gives us the context we need to get straight to the best solution for you. ​

Prefer to wait for our reply? No problem—we’ll be in touch shortly. ​

Looking forward to helping you, ​ [Company Name] Support Team