# Routing rules for folders

Routing Rules let you automatically send new screen recordings into the right folder — based on where the video comes from and what tags are attached to the ticket. 

It’s a simple way to keep your workspace organized without having to move videos manually, or to route videos to **private access folders**, so only specific agents can access recordings from certain customers.

### How to create a new Routing rule?

To get started, [go to the “Folder Rules” section in your settings](https://app.birdie.so/settings) and click **Add New Rule**. Give the rule a name, choose a source (eg. Zendesk), enter a ticket tag, and select the destination folder. Then click **Create Rule** to activate it.

<figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FqabZXTYAEZql2gQ8gERn%2Fprivate%20folders.gif?alt=media&#x26;token=41ad0bba-44a5-4a04-9460-12d17bbae654" alt="" width="563"><figcaption><p>Creating a new Routing rule for folders</p></figcaption></figure>

You can create as many rules as needed to match how your team works.&#x20;

<details>

<summary>👉 <strong>Rules only apply to new incoming recordings.</strong></summary>

Any video that was created before the rule existed won’t be moved automatically. If you want to organize older videos, you’ll need to move them manually from your library.

</details>

<details>

<summary>👉 <strong>Rules are applied in the order they appear in your settings.</strong></summary>

If more than one rule applies to a video, the one that comes later in the list will override the earlier one.\
For example, if Rule 1 sends a video to Folder A, but Rule 5 also matches and sends it to Folder B, the video will end up in **Folder B**, because Rule 5 was applied after Rule 1.

</details>

You can edit, toggle, or delete rules at any time. Changes will only affect future videos.