Birdie
HomepageLog inSign up
Birdie Documentation
Birdie Documentation
  • πŸ‘‹START HERE
  • What is Birdie?
  • Getting started
  • Invite teammates
  • πŸŽ₯Request Screen Recordings
    • Overview
    • Installation
      • 🧩Helpdesk Integrations
      • 🎨Customize Appearance
      • πŸ‘ΎSnippet
      • 🌐Browser compatibility
      • 🌎Languages
      • πŸ”ŒWeb SDK
      • πŸ”—Universal Request Link
    • DevTools: Console Logs & Network Requests
    • AI Summary
    • Misc.
      • Forward recordings
      • Routing rules for folders
      • API
      • How-to's Library
  • πŸŽ₯Record my screen
    • Overview
    • Install Chrome extension
    • Recording Options
    • DevTools: Console Logs & Network Requests
    • Keyboard Shortcuts
    • Incognito Mode
    • Troubleshooting
      • How to quickly fix common recording errors
      • How to troubleshoot Microphone issues in Birdie Extension
      • How to troubleshoot Screen Recording issues in Birdie Extension
  • 🧩Helpdesk
    • 🟀Zendesk
      • Installation
      • Flows
        • Human Request
        • Zendesk Macros
        • Zendesk Ticket Form
        • Zendesk Auto-Reply
        • Zendesk AI Agents
        • Zendesk Agent Signature
        • Zendesk Widget (Classic)
      • Misc.
      • Analytics
      • Uninstall
    • ⚫Intercom
      • Installation
      • Flows
        • Human Request
        • Intercom Workflows
        • FIN
        • Intercom Messenger Home
        • Misc.
        • Analytics
    • 🟒Freshdesk
      • Installation
      • Flows
        • Human Request
        • Portal
        • Canned Answers
        • Auto Reply
        • Agent Signature
      • Analytics
    • 🟒Freshchat
      • Installation
      • Flows
        • Manual Request
    • πŸ”΅Jira Service Management
      • Installation
      • Flows
        • Human Request
        • Customer Portal
      • Uninstall
    • 🟣Help Scout
      • Installation
      • Flows
        • Human Request
        • Saved Replies
        • Auto Reply
    • πŸ”΅Salesforce Service Cloud
      • Request link - Installation
      • Flows
        • Human Request
        • Ticket Form
    • Others
      • 🟠Happyfox
        • Installation
        • Flows
          • Human Request
          • Support Center Ticket Form
      • ⚫Ada
      • 🟣Forethought
      • 🟠Hubspot
        • Flows
          • Human Request via Snippet
      • ⚫Service Now
        • Flows
      • 🟣Front
        • Flows
      • 🟒Zoho Desk
        • Flows
      • πŸ”΅Crisp
        • Flows
      • βšͺOther Helpdesk
        • Flows
          • Human Request
          • Ticket Form
  • πŸ”Security
    • Storage Location
    • Hide sensitive data
    • Auto data deletion
    • Recordings Privacy Settings
      • Incoming Recordings: Only Workspace Members Can Watch
      • Outgoing Recordings: Only Workspace Members + Selected Individuals Can Watch
    • GDPR opt-in
    • Two-factor authentication
    • Remote log out
    • SAML SSO
      • Setup SSO with Okta
    • SCIM
      • Okta settings
Powered by GitBook
On this page

Getting started

Get started in just 2 minutes

PreviousWhat is Birdie?NextInvite teammates

Last updated 4 months ago

1

Create your Birdie Workspace

to create your Birdie workspace. Be sure to use your professional email.

2

Install Birdie on your Helpdesk

Add Birdie to your helpdesk: , , , , , , and more.

Once installed, you can start requesting screen recordings from customersβ€”perfect for gaining deeper insights into complex issues.

3

Install the Birdie Chrome Extension

to install Birdie Chrome extension.

Once installed, you can start recording your screen to: - Create bug reports that include technical logs for better troubleshooting. - Guide your customers with clear video instructions.

4

Invite your Teammates

to invite your teammates.

Go further with the Screen Recording
  • Add a Birdie button in your ticket form, portals, or widget (, , , ) - 2 min

  • to - 5 min

Click here
Zendesk
Intercom
Jira Service Management
Freshdesk
Freshchat
Helpscout
Click here
Click here
Zendesk
Intercom
Jira Service Management
Freshdesk
Install our snippet
capture console logs