Getting started

Get started in just 2 minutes

1

Create your Birdie Workspace

Click here to create your Birdie workspace. Be sure to use your professional email.

2

Install Birdie on your Helpdesk

Add Birdie to your helpdesk: Zendesk, Intercom, Jira Service Management, Freshdesk, Freshchat, Helpscout , and more.

Once installed, you can start requesting screen recordings from customers—perfect for gaining deeper insights into complex issues.

3

Install the Birdie Chrome Extension

Click here to install Birdie Chrome extension.

Once installed, you can start recording your screen to: - Create bug reports that include technical logs for better troubleshooting. - Guide your customers with clear video instructions.

4

Invite your Teammates

Click here to invite your teammates.

Go further with the Screen Recording

• Add a Birdie button in your ticket form, portals, or widget (Zendesk, Intercom, Jira Service Management, Freshdesk) - 2 min

• Install our snippet to capture console logs - 5 min