> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/helpdesk/salesforce-service-cloud/flows/ticket-form.md).

# Ticket Form

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If you need tailored guidance for your Salesforce configuration, [contact our team](mailto:support@birdie.so).
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Before setting up the Ticket Form flow, make sure Birdie is [properly installed in Salesforce.](/birdie-docs/helpdesk/salesforce-service-cloud/installation.md)
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Adding Birdie to your ticket form allows customers to attach a screen recording directly when submitting a support ticket.

### How to set it up 

{% embed url="<https://youtu.be/dQ2rCLmgtvI>" %}

1. Open **Flow Builder** in Salesforce.
2. Select the **ticket form (flow)** you want to add Birdie to.
3. Add a **title or prompt** (for example: *“Can you show us with a video?”*).
4. Drag and drop the **Birdie Lightning Web Component (LWC)** onto the flow.
5. (Optional) Customize the component labels:\
   \
   \- `Email` → Add your customer’s email variable so the screen recording is always tied to their ticket\
   \- `Start Recording Button Text` \
   *-* `Recorder Open Button Text` \
   *-* `Video Field Placeholder (Before Recording)` \
   *-* `Recording Confirmation Message` \
   \- `Compact Button`\
   \- `Inline Layout`<br>
6. Don’t forget to pass the recording URL to the Case record when the case is created.
7. Save your flow and publish your **Digital Experience site** where the ticket form is displayed.

***

👉 If you're implementing the Birdie LWC with custom code on your ticket form, you can access the recording URL through the exposed `@api recordingUrl` property.