> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/helpdesk/jira-service-management/installation.md).

# Installation

{% hint style="info" %}
**Requirement:** You need to be a Jira admin
{% endhint %}

1. Install Birdie from [Jira Marketplace →](https://marketplace.atlassian.com/apps/1228628/screen-recording-by-zest)
2. Once installed, <mark style="color:green;">`Connect`</mark> Birdie app to your Birdie workspace:

   * if you **don't** have a Birdie account yet, use your professional email
   * if you **already** have a Birdie account, use the same email address. &#x20;

   *(Note: If logged into Birdie workspace, skip step 2)*

Here is the installation walkthrough:

<figure><img src="/files/DAm4nmjAXAIcXsElrudJ" alt=""><figcaption></figcaption></figure>

<details>

<summary>What happens if IP restrictions are enabled?</summary>

Just allow the following IPs: <mark style="color:green;">`18.189.92.93`</mark> and <mark style="color:green;">`3.20.198.186`</mark>&#x20;

</details>