Installation

How to install Birdie on Helpscout

Step 1: Go to settings -> helpdesk, and click on connect HelpScout.

Step 2: Navigate to the Create Custom App page in Helpscout, then click on Create App.

Step 3: Paste the Callback URL to the Birdie App URL: https://app.birdie.so/helpscout

Step 4: Paste your Secret Key (you'll find it on settings -> helpdesk)

Step 5: Select the Mailboxes in which you want to use Birdie, and Save.

Step 6: Once installed, Sign in to your Birdie workspace from the Birdie app. Make sure to use your professional email.

Step 1: Go to settings -> helpdesk, and click on connect HelpScout

Steps 3, 4 & 5: Paste you callback URL, Paste your Secret Key and select your Mailboxes

Step 6: Sign in to your Birdie workspace from the Birdie app

What happens if IP restrictions are enabled?

Just allow the following IPs: 18.189.92.93 and 3.20.198.186