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Birdie Documentation
Birdie Documentation
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  • 🔐Security
    • Storage Location
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      • Incoming Recordings: Only Workspace Members Can Watch
      • Outgoing Recordings: Only Workspace Members + Selected Individuals Can Watch
    • GDPR opt-in
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    • Remote log out
    • SAML SSO
      • Setup SSO with Okta
    • SCIM
      • Okta settings
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Installation

How to install Birdie on Helpscout

PreviousHelp ScoutNextFlows

Last updated 2 months ago

Step 1: Go to , and click on connect HelpScout.

Step 2: Navigate to the in Helpscout, then click on Create App.

Step 3: Paste the Callback URL to the Birdie App URL: https://app.birdie.so/helpscout

Step 4: Paste your Secret Key (you'll find it on )

Step 5: Select the Mailboxes in which you want to use Birdie, and Save.

Step 6: Once installed, Sign in to your Birdie workspace from the Birdie app. Make sure to use your professional email.

What happens if IP restrictions are enabled?

Just allow the following IPs: 18.189.92.93 and 3.20.198.186

🧩
🟣
settings -> helpdesk
Create Custom App page
settings -> helpdesk
Steps 3, 4 & 5: Paste you callback URL, Paste your Secret Key and select your Mailboxes
Step 6: Sign in to your Birdie workspace from the Birdie app
Step 1: Go to , and click on connect HelpScout
settings -> helpdesk