🧩Helpdesk Integrations

Which Helpdesk are you using?

If your helpdesk isn't listed, don't worry—Birdie integrates with all other helpdesks. Contact us with your helpdesk name, and we'll provide you with specific setup instructions.

Helpdesks

Birdie offers a native integration with the following helpdesks:

🟤Zendesk⚫Intercom🟢Freshdesk🟢Freshchat🔵Salesforce Service Cloud🔵Jira Service Management🟣Help Scout🟠Happyfox⚫Ada🟣Forethought

Standalone

Birdie can be used as a standalone tool, letting you request recordings through email, Zoom chat, or wherever else you need it.

To do so, generate a Birdie Standalone Link from your Birdie workspace as shown below:

Generate a Birdie standalone link

Should I enter the customer email before generating a link?

If you add your customer's email address, Birdie will be able to automatically link the future recording to the customer.

If you need help or have a question, contact us at [email protected]