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Birdie Documentation
Birdie Documentation
  • πŸ‘‹START HERE
  • What is Birdie?
  • Getting started
  • Invite teammates
  • πŸŽ₯Request Screen Recordings
    • Overview
    • Installation
      • 🧩Helpdesk Integrations
      • 🎨Customize Appearance
      • πŸ‘ΎSnippet
      • 🌐Browser compatibility
      • 🌎Languages
      • πŸ”ŒWeb SDK
      • πŸ”—Universal Request Link
    • DevTools: Console Logs & Network Requests
    • AI Summary
    • Misc.
      • Forward recordings
      • Routing rules for folders
      • API
      • How-to's Library
  • πŸŽ₯Record my screen
    • Overview
    • Install Chrome extension
    • Recording Options
    • DevTools: Console Logs & Network Requests
    • Keyboard Shortcuts
    • Incognito Mode
    • Troubleshooting
      • How to quickly fix common recording errors
      • How to troubleshoot Microphone issues in Birdie Extension
      • How to troubleshoot Screen Recording issues in Birdie Extension
  • 🧩Helpdesk
    • 🟀Zendesk
      • Installation
      • Flows
        • Human Request
        • Zendesk Macros
        • Zendesk Ticket Form
        • Zendesk Auto-Reply
        • Zendesk AI Agents
        • Zendesk Agent Signature
        • Zendesk Widget (Classic)
      • Misc.
      • Analytics
      • Uninstall
    • ⚫Intercom
      • Installation
      • Flows
        • Human Request
        • Intercom Workflows
        • FIN
        • Intercom Messenger Home
        • Misc.
        • Analytics
    • 🟒Freshdesk
      • Installation
      • Flows
        • Human Request
        • Portal
        • Canned Answers
        • Auto Reply
        • Agent Signature
      • Analytics
    • 🟒Freshchat
      • Installation
      • Flows
        • Manual Request
    • πŸ”΅Jira Service Management
      • Installation
      • Flows
        • Human Request
        • Customer Portal
      • Uninstall
    • 🟣Help Scout
      • Installation
      • Flows
        • Human Request
        • Saved Replies
        • Auto Reply
    • πŸ”΅Salesforce Service Cloud
      • Request link - Installation
      • Flows
        • Human Request
        • Ticket Form
    • Others
      • 🟠Happyfox
        • Installation
        • Flows
          • Human Request
          • Support Center Ticket Form
      • ⚫Ada
      • 🟣Forethought
      • 🟠Hubspot
        • Flows
          • Human Request via Snippet
      • ⚫Service Now
        • Flows
      • 🟣Front
        • Flows
      • 🟒Zoho Desk
        • Flows
      • πŸ”΅Crisp
        • Flows
      • βšͺOther Helpdesk
        • Flows
          • Human Request
          • Ticket Form
  • πŸ”Security
    • Storage Location
    • Hide sensitive data
    • Auto data deletion
    • Recordings Privacy Settings
      • Incoming Recordings: Only Workspace Members Can Watch
      • Outgoing Recordings: Only Workspace Members + Selected Individuals Can Watch
    • GDPR opt-in
    • Two-factor authentication
    • Remote log out
    • SAML SSO
      • Setup SSO with Okta
    • SCIM
      • Okta settings
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  • Helpdesks
  • Standalone
  1. Request Screen Recordings
  2. Installation

Helpdesk Integrations

Which Helpdesk are you using?

PreviousInstallationNextCustomize Appearance

Last updated 3 months ago

If your helpdesk isn't listed, don't worryβ€”Birdie integrates with all other helpdesks. with your helpdesk name, and we'll provide you with specific setup instructions.

Helpdesks

Birdie offers a native integration with the following helpdesks:

Standalone

Birdie can be used as a standalone tool, letting you request recordings through email, Zoom chat, or wherever else you need it.

Should I enter the customer email before generating a link?

If you add your customer's email address, Birdie will be able to automatically link the future recording to the customer.

To do so, generate a Birdie Standalone Link as shown below:

If you need help or have a question, contact us at

πŸŽ₯
🧩
Contact us
🟀Zendesk
⚫Intercom
🟒Freshdesk
🟒Freshchat
πŸ”΅Salesforce Service Cloud
πŸ”΅Jira Service Management
🟣Help Scout
🟠Happyfox
⚫Ada
🟣Forethought
from your Birdie workspace
support@birdie.so
Generate a Birdie standalone link