# Helpdesk Integrations

{% hint style="info" %}
If your helpdesk isn't listed, don't worry—Birdie integrates with all other helpdesks. \
[Contact us](https://birdie.so/help) with your helpdesk name, and we'll provide you with specific setup instructions.
{% endhint %}

## Helpdesks 

\
Birdie offers a native integration with the following helpdesks:

{% content-ref url="/pages/jYS12nNjgXjbOvueyA6d" %}
[Zendesk](/birdie-docs/helpdesk/zendesk.md)
{% endcontent-ref %}

{% content-ref url="/pages/HbCMzep5vU3eJeEsWNpT" %}
[Intercom](/birdie-docs/helpdesk/intercom.md)
{% endcontent-ref %}

{% content-ref url="/pages/Q80o4v3e8hS2bLWtkDcs" %}
[Freshdesk](/birdie-docs/helpdesk/freshdesk.md)
{% endcontent-ref %}

{% content-ref url="/pages/v1H1wlHLTpyzg4juhInS" %}
[Freshchat](/birdie-docs/helpdesk/freshchat.md)
{% endcontent-ref %}

{% content-ref url="/pages/TANzWVDt9Yh1CGGM8LyV" %}
[Salesforce Service Cloud](/birdie-docs/helpdesk/salesforce-service-cloud.md)
{% endcontent-ref %}

{% content-ref url="/pages/HrwtiQpQotG9cmHTIN3m" %}
[Jira Service Management](/birdie-docs/helpdesk/jira-service-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/k4A5juKlsqWCmGrY1qKP" %}
[Help Scout](/birdie-docs/helpdesk/help-scout.md)
{% endcontent-ref %}

{% content-ref url="/pages/vMjokljjDBTB8QqZwe5t" %}
[Happyfox](/birdie-docs/helpdesk/others/happyfox.md)
{% endcontent-ref %}

{% content-ref url="/pages/AwZKvCvyhjj90fmgQ7pk" %}
[Ada](/birdie-docs/helpdesk/others/ada.md)
{% endcontent-ref %}

{% content-ref url="/pages/yA8yG68QTSd89WfMC4kW" %}
[Forethought](/birdie-docs/helpdesk/others/forethought.md)
{% endcontent-ref %}

## Standalone

Birdie can be used as a standalone tool, letting you request recordings through email, Zoom chat, or wherever else you need it.

To do so, generate a Birdie Standalone Link [from your Birdie workspace](https://app.birdie.so/library/inbox) as shown below:

<figure><img src="/files/hcCtq8B0IL56Vh8uVmxw" alt="" width="375"><figcaption><p>Generate a Birdie standalone link</p></figcaption></figure>

<details>

<summary>Should I enter the customer email before generating a link?</summary>

If you add your customer's email address, Birdie will be able to automatically link the future recording to the customer.

</details>

{% hint style="success" %}
If you need help or have a question, contact us at <support@birdie.so>
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.birdie.so/birdie-docs/request-screen-recordings/installation/helpdesk-integrations.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.