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To allow customers to submit tickets with screen recordings, you need to add Birdie to your Freshdesk Portal
Requirements:
You are a Freshdesk Admin.
is already installed on your Freshdesk.
Add Birdie to your Freshdesk Portal:
I want to change the message of the button 🖊
Our code comes with pre-set messages for German, French, Spanish, Portuguese, and English. You can customize these messages or add your own translations.
Before you paste your code into your Freshdesk Portal layout, add a Settings object with translated keys:
<script>
// those are all the default strings you may want to change:
window.birdieSettings = {
freshdesk_form: {
button_label_start: "Record my screen",
button_label_stop: "Stop recording",
button_label_show: "Show Recorder",
tip_message: "💡 Tip: Add a screen recording to your request",
email_error_message: "Enter a valid email address",
success_message: "Here is the recording:"
}
}
if (navigator.language == "de") {
// you can customize german strings:
window.birdieSettings = {
freshdesk_form: {
button_label_start: "Nehmen Sie meinen Bildschirm auf",
button_label_stop: "Höre auf, aufzunehmen",
button_label_show: "Rekorder anzeigen",
tip_message: "💡 Tipp: Fügen Sie Ihrer Anfrage eine Bildschirmaufnahme hinzu",
email_error_message: "Geben Sie eine gültige email ein",
success_message: "Hier ist die Aufzeichnung :"
}
}
} else if (navigator.language == "ru") {
// or customize russian strings, etc.
}
</script>
<!-- Then paste here your snippet found in your Birdie Freshdesk Settings page… -->
<!-- https://app.birdie.so/settings#freshdesk -->
I can't see the Birdie button on the portal
If you made a copy of the original theme to make changes, make sure that the new copied and modified theme has been applied:
