Human Request
Birdie x Other Helpdesk
Last updated
Birdie x Other Helpdesk
Last updated
If your helpdesk doesn’t natively integrate with Birdie, you can still request screen recordings using a Request Link. Here’s how:
Enter your helpdesk name and click Enable.
Copy the Request Link—this is what agents will use to request recordings.
It looks like this: https://your-subdomain.birdie.so/urec/your-helpdesk
To make sending recording requests easier:
Open your helpdesk’s Snippets/Macros/Canned Responses settings.
Create a new snippet/macro/Canned Response (e.g., Request Screen Recording).
Add a message like:
“To help us understand your issue, please record your screen: Click here to record.”
Insert the Birdie Request Link. If hyperlinking isn’t supported, just paste the full link instead.
If you can, append the email and/or ticket number to the Birdie Request Link. This will ensure each recording is associated with the correct customer email and ticket number.
In case you need only the customer's email
https://your-subdomain.birdie.so/urec/your-helpdesk
?email=
name@company.com
with name@company.com being the email variable
In case you need only the ticket number
https://your-subdomain.birdie.so/urec/your-helpdesk
?ticket=
987654321
with 987654321 being the ticket variable
In case you need only the customer's email and ticket number
https://your-subdomain.birdie.so/urec/your-helpdesk
?email=
name@company.com
&ticket=
987654321
Go to and select "Other Helpdesk".
If you need further information, please don't hesitate to reach out at . We'd be delighted to take a closer look at your specific use case.