Human Request
Birdie x Other Helpdesk
Last updated
Birdie x Other Helpdesk
Last updated
If your helpdesk doesnāt natively integrate with Birdie, you can still request screen recordings using a Request Link. Hereās how:
Go to Birdie Helpdesk Settings and select "Other Helpdesk".
Enter your helpdesk name and click Enable.
Copy the Request Linkāthis is what agents will use to request recordings.
To make sending recording requests easier:
Open your helpdeskās Snippets/Macros/Canned Responses settings.
Create a new snippet/macro/Canned Response (e.g., Request Screen Recording).
Add a message like:
āTo help us understand your issue, please record your screen: Click here to record.ā
Insert the Birdie Request Link. If hyperlinking isnāt supported, just paste the full link instead.
If your helpdesk supports email variables, you can attach the customerās email to the request link by appending ?email=
{{contact.email}}
to the request link.
This will automatically associate the recording with the senderās email.
If you need further information, please don't hesitate to reach out at support@birdie.so. We'd be delighted to take a closer look at your specific use case.