Installation

How to install Birdie on Freshdesk

If you need help or have a question, contact us at [e-mail]

1. Install Birdie from Freshdesk Marketplace →

2. Enter your Freshdesk account subdomain in the first field and your API Key in the second field:

   
3. You can find your API keys in your Profile Settings:

   
4. Once installed, Connect the Birdie app to your Birdie workspace by clicking on one of the available Birdie app locations. - if you don't have a Birdie account yet, use your professional email - if you already have a Birdie account, use the same email address. (Note: If already logged into Birdie workspace, skip step 4)

Click on the Birdie app to connect to your Birdie workspace

What happens if IP restrictions are enabled?

Just allow the following IP: 18.189.92.93