> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/helpdesk/freshdesk/installation.md).

# Installation

How to install Birdie on Freshdesk

{% hint style="info" %}
**Requirement:** You need to be a Freshdesk admin
{% endhint %}

{% hint style="success" %}
Birdie works with Freshdesk Pro and Enterprises plans. If you want to use Freshdesk with the Freshdesk Growth plan, please [contact us](mailto:support@birdie.so) first.
{% endhint %}

If you need help or have a question, contact us at <support@birdie.so>

1. Install Birdie from [Freshdesk Marketplace →](https://www.freshworks.com/apps/freshdesk/screen_recording_by_zest_1/)
2. Enter your Freshdesk account subdomain in the first field and your API Key in the second field:<br>

   <div align="center"><figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FBjkQoHfuVOmO2gptMjkd%2FBirdie%20installation%20Freshdesk%201.png?alt=media&amp;token=3501945f-f5ed-4f57-a410-6f42870dbd86" alt=""><figcaption></figcaption></figure></div>
3. You can find your API keys in your Profile Settings:<br>

   <div align="center"><figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FfbwaVluwSBHKxk0bKyCN%2FBirdie%20installation%20Freshdesk%202.png?alt=media&amp;token=3f0c6fdb-be8c-4234-916a-c58f7e13e69a" alt=""><figcaption></figcaption></figure></div>
4. Once installed, <mark style="color:green;">`Connect`</mark> the Birdie app to your Birdie workspace by clicking on one of the available Birdie app locations.\
   \
   \- if you **don't** have a Birdie account yet, use your professional email\
   \- if you **already** have a Birdie account, use the same email address. \
   \
   *(Note: If already logged into Birdie workspace, skip step 4)*<br>

<div align="center"><figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2F5b43gozA24GOjAJylGyl%2FBirdie%20installation%20Freshdesk%203.png?alt=media&amp;token=3347a767-4c09-4b81-940b-75c5ea2db31e" alt=""><figcaption><p>Click on the Birdie app to connect to your Birdie workspace</p></figcaption></figure></div>

<details>

<summary>What happens if IP restrictions are enabled?</summary>

Just allow the following IPs: <mark style="color:green;">`18.189.92.93`</mark> and <mark style="color:green;">`3.20.198.186`</mark>&#x20;

</details>