Human-Initiated Requests (via Macro)

Request screen recordings from customers in Pylon using Macros

Here’s how to set it up in just a few clicks:

1 – Create a Macro in Pylon

Go to your Pylon macros settings and create a new macro.

2 – Add the Message

Here’s a message that works really well (feel free to tweak the tone to fit your brand):

We recommend taking a screen recording to help us see the issue from your perspective, enabling a quicker and more accurate answer:

CLICK HERE TO RECORD

Pro tip: For best results, enable audio and talk us through the steps leading to your issue while recording

3 – Insert the Birdie Request Link

Go to your Birdie settings and copy your Birdie Request Link, then paste it into the macro. It should look something like this:

https://your-subdomain.birdie.so/urec/pylon?email={{ issue.requester.email }}&ticket={{ issue.id }}