Birdie
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Birdie Documentation
Birdie Documentation
  • πŸ‘‹START HERE
  • What is Birdie?
  • Getting started
  • Invite teammates
  • πŸŽ₯Request Screen Recordings
    • Overview
    • Installation
      • 🧩Helpdesk Integrations
      • 🎨Customize Appearance
      • πŸ‘ΎSnippet
      • 🌐Browser compatibility
      • 🌎Languages
      • πŸ”ŒWeb SDK
      • πŸ”—Universal Request Link
    • DevTools: Console Logs & Network Requests
    • AI Summary
    • Misc.
      • Forward recordings
      • Routing rules for folders
      • API
      • How-to's Library
  • πŸŽ₯Record my screen
    • Overview
    • Install Chrome extension
    • Recording Options
    • DevTools: Console Logs & Network Requests
    • Keyboard Shortcuts
    • Incognito Mode
    • Troubleshooting
      • How to quickly fix common recording errors
      • How to troubleshoot Microphone issues in Birdie Extension
      • How to troubleshoot Screen Recording issues in Birdie Extension
  • 🧩Helpdesk
    • 🟀Zendesk
      • Installation
      • Flows
        • Human Request
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      • Misc.
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      • Uninstall
    • ⚫Intercom
      • Installation
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        • FIN
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    • πŸ”΅Jira Service Management
      • Installation
      • Flows
        • Human Request
        • Customer Portal
      • Uninstall
    • 🟣Help Scout
      • Installation
      • Flows
        • Human Request
        • Saved Replies
        • Auto Reply
    • πŸ”΅Salesforce Service Cloud
      • Request link - Installation
      • Flows
        • Human Request
        • Ticket Form
    • Others
      • 🟠Happyfox
        • Installation
        • Flows
          • Human Request
          • Support Center Ticket Form
      • ⚫Ada
      • 🟣Forethought
      • 🟠Hubspot
        • Flows
          • Human Request via Snippet
      • ⚫Service Now
        • Flows
      • 🟣Front
        • Flows
      • 🟒Zoho Desk
        • Flows
      • πŸ”΅Crisp
        • Flows
      • βšͺOther Helpdesk
        • Flows
          • Human Request
          • Ticket Form
  • πŸ”Security
    • Storage Location
    • Hide sensitive data
    • Auto data deletion
    • Recordings Privacy Settings
      • Incoming Recordings: Only Workspace Members Can Watch
      • Outgoing Recordings: Only Workspace Members + Selected Individuals Can Watch
    • GDPR opt-in
    • Two-factor authentication
    • Remote log out
    • SAML SSO
      • Setup SSO with Okta
    • SCIM
      • Okta settings
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  1. Security

Hide sensitive data

How to blur sensitive data in your web app automatically

PreviousStorage LocationNextAuto data deletion

Last updated 2 years ago

Requirement: has to be installed

Birdie has the ability to automatically hide any sensitive data in your web app.

To achieve this, Birdie blurs only the pieces of text that need to be masked, keeping the entire UI of your app intact. This way, you and your customers can use Birdie safely without losing context.

  1. Go to

  2. Target your data to hide: To blur sensitive information with Birdie, you need to identify the specific parts of your app that contain this information. This is done by indicating the tag name, class, or id of the elements to target, following the syntax of the . If your app already has specific classes that identify the sensitive portions, you can simply use them as selectors. To find the class name or id, you can right-click on the element > Inspect and report the corresponding identifier in your setting target field. Class names must be prefixed with a dot, like this: .like-this-class. Ids must be prefixed with a hash, like this: #like-this-id. You can also use tag names without prefixes, like this: button. πŸ“Œ Note that you must write at least one selector to enable the blurring feature.

Screen recoding behavior

Birdie hides sensitive data on the webapp while the Birdie recorder is active. Both agents and customers cannot see sensitive data.

πŸ“ŒNote that Birdie only hides sensitive data for incoming recordings.

CoBrowsing behavior

Birdie displays **** for sensitive data on the agent side. However, on the customer side, the web app is displayed as usual.

πŸ”
Birdie snippet
settings -> security.
DOM querySelector() API