Human Request

Request screen recordings from customers through Happyfox

Canned Actions

You will be able to generate Recording request links with a Canned Action. In Happyfox go to your main menu into Canned Actions, then add a new Canned Action and paste the Birdie link you got at the installation step.

Once done, you will be able to request a recording from any ticket by inserting the corresponding Canned Action

Insert a Recording request link from a Canned Action

This video will demonstrate all the process from installing Birdie to getting a recording link from a customer into a ticket: go to 1:10 to see how to setup a new Canned Action.

Installing Birdie+Happyfox, setup a Canned Action, and request a recording