For the complete documentation index, see llms.txt. This page is also available as Markdown.
Human Request
Request screen recordings from customers through Happyfox
Canned Actions
You will be able to generate Recording request links with a Canned Action. In Happyfox go to your main menu into Canned Actions, then add a new Canned Action and paste the Birdie link you got at the installation step.
Once done, you will be able to request a recording from any ticket by inserting the corresponding Canned Action
Insert a Recording request link from a Canned Action
This video will demonstrate all the process from installing Birdie to getting a recording link from a customer into a ticket: go to 1:10 to see how to setup a new Canned Action.
Installing Birdie+Happyfox, setup a Canned Action, and request a recording
