> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/helpdesk/others/happyfox/flows/human-request.md).

# Human Request

## Canned Actions

You will be able to generate Recording request links with a Canned Action. In Happyfox go to your main menu into Canned Actions, then add a new Canned Action and paste the Birdie link you got [at the installation step](/birdie-docs/helpdesk/others/happyfox/installation.md). 

Once done, you will be able to request a recording from any ticket by inserting the corresponding Canned Action 

<figure><img src="/files/nX0Oy4374DRcFEEwaK21" alt=""><figcaption><p>Insert a Recording request link from a Canned Action</p></figcaption></figure>

This video will demonstrate all the process from installing Birdie to getting a recording link from a customer into a ticket: go to `1:10` to see how to setup a new Canned Action.

{% embed url="<https://youtu.be/EZKsJ2FcGjE>" %}
Installing Birdie+Happyfox, setup a Canned Action, and request a recording
{% endembed %}