# Human Request

## Canned Actions

You will be able to generate Recording request links with a Canned Action. In Happyfox go to your main menu into Canned Actions, then add a new Canned Action and paste the Birdie link you got [at the installation step](https://docs.birdie.so/birdie-docs/helpdesk/others/happyfox/installation). 

Once done, you will be able to request a recording from any ticket by inserting the corresponding Canned Action 

<figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FbNxGLORqkaIaUbrI76zb%2FScreenshot%202024-05-17%20at%2010.10.20.png?alt=media&#x26;token=daebb6ef-f17b-4b61-9773-ac3d797825f5" alt=""><figcaption><p>Insert a Recording request link from a Canned Action</p></figcaption></figure>

This video will demonstrate all the process from installing Birdie to getting a recording link from a customer into a ticket: go to `1:10` to see how to setup a new Canned Action.

{% embed url="<https://youtu.be/EZKsJ2FcGjE>" %}
Installing Birdie+Happyfox, setup a Canned Action, and request a recording
{% endembed %}