> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/helpdesk/freshdesk/flows/auto-reply.md).

# Auto Reply

If you have setup some Requester Notifications, consider including a recording link.

To add a Birdie Link to your Requester Notifications, watch the video and follow these steps:

{% embed url="<https://youtu.be/8XbwnDprfJs>" %}

To add a recording link to your auto-responses, simply follow the video guide below:

1. In Freshdesk, go to **Admin > Email Notifications > Requester Notifications**.
2. Select the **Requester Notification** where you want to add the Birdie link.
3. In Birdie, go to **Settings > Helpdesk** and copy your *<mark style="color:green;">"Your Birdie link to paste in Email Notifications and Canned Responses"</mark>*.
4. Paste the link into the message field of your chosen notification with any custom text.
5. Click **Save** to apply the changes.

From experience, the wording makes all the difference. Here are 2 templates that have performed well. Feel free to adapt them as needed:

<details>

<summary>Template 1</summary>

​*Hi \[Customer Name],*\
\&#xNAN;*​*

*Thank you for reaching out! We’ve received your request and our team is already on it.*\
\&#xNAN;*​*

*To help us understand the issue better and resolve it faster, you can record your screen and show us what’s happening:*\
\&#xNAN;*​*

*👉 \[Click here to record your screen]\(insert Birdie link)*\
\&#xNAN;*​*

*It only takes a minute, and it’ll help us get back to you with the best solution.*\
\&#xNAN;*​*

*If you’d prefer, feel free to wait for our reply—we’ll get back to you as soon as possible.*\
\&#xNAN;*​*

*Thanks, \[Company Name] Support Team*

</details>

<details>

<summary>Template 2</summary>

*Hi \[Customer Name],*\
\&#xNAN;*​*

*Thanks for reaching out to us! We know how frustrating it can be when things don’t work as expected, and we’re here to help.*\
\&#xNAN;*​*

*To solve your issue faster and avoid unnecessary back-and-forth, you can show us what’s happening by recording your screen:*\
\&#xNAN;*​*

*👉 \[Click here to record your screen]\(insert Birdie link)*\
\&#xNAN;*​*

*It’s quick (just takes a minute!) and gives us the context we need to get straight to the best solution for you.*\
\&#xNAN;*​*

*Prefer to wait for our reply? No problem—we’ll be in touch shortly.*\
\&#xNAN;*​*

*Looking forward to helping you,*\
\&#xNAN;*​*\
\&#xNAN;*\[Company Name] Support Team*

</details>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.birdie.so/birdie-docs/helpdesk/freshdesk/flows/auto-reply.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.