> For the complete documentation index, see [llms.txt](https://docs.birdie.so/birdie-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.birdie.so/birdie-docs/helpdesk/freshdesk/flows/auto-reply.md).

# Auto Reply

Add Birdie to your Requester Notifications to create auto replies.

If you have setup some Requester Notifications, consider including a recording link.

To add a Birdie Link to your Requester Notifications, watch the video and follow these steps:

{% embed url="<https://youtu.be/8XbwnDprfJs>" %}

To add a recording link to your auto-responses, simply follow the video guide below:

1. In Freshdesk, go to **Admin > Email Notifications > Requester Notifications**.
2. Select the **Requester Notification** where you want to add the Birdie link.
3. In Birdie, go to **Settings > Helpdesk** and copy your *<mark style="color:green;">"Your Birdie link to paste in Email Notifications and Canned Responses"</mark>*.
4. Paste the link into the message field of your chosen notification with any custom text.
5. Click **Save** to apply the changes.

From experience, the wording makes all the difference. Here are 2 templates that have performed well. Feel free to adapt them as needed:

<details>

<summary>Template 1</summary>

​*Hi \[Customer Name],*\
*​*

*Thank you for reaching out! We’ve received your request and our team is already on it.*\
*​*

*To help us understand the issue better and resolve it faster, you can record your screen and show us what’s happening:*\
*​*

*👉 \[Click here to record your screen]\(insert Birdie link)*\
*​*

*It only takes a minute, and it’ll help us get back to you with the best solution.*\
*​*

*If you’d prefer, feel free to wait for our reply—we’ll get back to you as soon as possible.*\
*​*

*Thanks, \[Company Name] Support Team*

</details>

<details>

<summary>Template 2</summary>

*Hi \[Customer Name],*\
*​*

*Thanks for reaching out to us! We know how frustrating it can be when things don’t work as expected, and we’re here to help.*\
*​*

*To solve your issue faster and avoid unnecessary back-and-forth, you can show us what’s happening by recording your screen:*\
*​*

*👉 \[Click here to record your screen]\(insert Birdie link)*\
*​*

*It’s quick (just takes a minute!) and gives us the context we need to get straight to the best solution for you.*\
*​*

*Prefer to wait for our reply? No problem—we’ll be in touch shortly.*\
*​*

*Looking forward to helping you,*\
*​*\
*\[Company Name] Support Team*

</details>