# Ticket Form

If your helpdesk doesn’t have a native Birdie integration, you can still add Birdie to your **Ticket Form** in two ways:

1. **Using the Birdie Web SDK** (Recommended) – Ideal if your Ticket Form allows JavaScript customization.
2. **Using the Birdie Request Link** – A simple option if JavaScript customization isn't possible.

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### **Option 1: Use the Birdie Web SDK (Recommended)**

If your helpdesk allows you to **add or customize JavaScript** on the Ticket Form, we recommend using the **Birdie Web SDK**. This method lets you fully control how Birdie appears and behaves within your form:

{% content-ref url="../../../../request-screen-recordings/installation/web-sdk" %}
[web-sdk](https://docs.birdie.so/birdie-docs/request-screen-recordings/installation/web-sdk)
{% endcontent-ref %}

For inspiration, here are some examples of Birdie being added to ActiveCampaign Ticket Forms using the Web SDK: [View Examples](https://docs.birdie.so/birdie-docs/request-screen-recordings/installation/web-sdk#example-add-birdie-to-a-custom-ticket-form-using-the-web-sdk).

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### **Option 2: Use the Birdie Request Link**

If you can’t customize JavaScript or don’t have developer access, you can still add Birdie by including a recording request link in your Ticket Form. Take a look at the video:

{% embed url="<https://youtu.be/tNrko0Qvje0>" %}
Option 2: use the Birdie Request Link
{% endembed %}

You'll find your request link in your [Birdie Helpdesk Settings](https://app.birdie.so/settings/helpdesk)

The video below demonstrates how to do this using a **HubSpot Ticket Form**. While each helpdesk has its own setup, the idea remains the same—position the Request **link** clearly and provide a space for customers to submit their video.

{% hint style="info" %}
If you need further information, please don't hesitate to reach out at [*support@birdie.so*](mailto:support@birdie.so). We'd be delighted to take a closer look at your specific use case.
{% endhint %}