# How to troubleshoot Microphone issues in Birdie Extension

If the Birdie Chrome extension isn’t capturing your microphone audio during recordings, don’t worry! Follow the troubleshooting steps below to quickly resolve the issue.

## Symptoms

* Your Birdie recordings don’t have sound, even though a microphone is selected.
* You don't see a prompt to allow microphone access when starting a recording.

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## Troubleshooting Steps

**Step 1: Check Chrome Microphone Settings**

1. Open your Chrome microphone settings by pasting this link into your browser:\ <mark style="color:purple;">`chrome://settings/content/microphone`</mark>
2. Verify the following settings:
   * **Default behaviour**: Ensure the option **"Sites can ask to use your microphone"** is selected.
3. Clear the Birdie website(s) under the **Allow** section by clicking the trash icon next to each site.<br>

   <figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FK9nLkXYtfEjo5jcZo568%2FBirdie%20-%20Chrome%20mic.gif?alt=media&#x26;token=36572db4-a78c-4bce-bf58-f0b4f9e46c7e" alt="" width="375"><figcaption><p>Clear the Birdie website(s) under the <strong>Allow</strong> section</p></figcaption></figure>
4. Restart Chrome and return to the microphone settings page to confirm your changes.

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**Step 2: Grant Birdie Microphone Permissions**

1. Launch the Birdie Chrome extension by clicking the Birdie icon in your address bar.
2. Click on **Start recording**.
3. If prompted, click **Allow** when Birdie requests microphone access.<br>

   <figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FrGX8jBLGWfslhE5LlYIJ%2FExtension%20-%20accept%20mic.gif?alt=media&#x26;token=c97e9c37-c0e2-46c9-bcac-ee5f2f452470" alt="" width="375"><figcaption><p><strong>Grant Birdie Microphone Permissions</strong></p></figcaption></figure>

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**Step 3: Adjust Audio Source**

1. Open the Birdie extension and click the drop-down arrow next to the mic.
2. Select your preferred microphone from the available options.

<figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FnspSX7dVdVcbzjPJwAXj%2FExtension%20-%20audio.gif?alt=media&#x26;token=542cf7c8-f597-42a5-aaef-a1ca8db53afc" alt="" width="375"><figcaption></figcaption></figure>

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**Step 4 A: Check Chrome Microphone Access in macOS Settings**

If you're using macOS, ensure that Google Chrome has permission to access your microphone:

1. Open **System Preferences** (or **System Settings** on macOS Ventura and later).
2. Navigate to **Privacy & Security > Microphone**.
3. In the list of apps, find **Google Chrome** and make sure the toggle is enabled.

<figure><img src="https://3843507234-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FECPgvsGwy5oMz4WIZw3a%2Fuploads%2FdkuPJLz3JalxNJm0RrWX%2FBirdie%20-%20mic%20on%20mac.gif?alt=media&#x26;token=1f7f3133-96f3-4bee-aae1-02a5eee155d6" alt="" width="375"><figcaption><p><strong>Check Chrome Microphone Access in macOS Settings</strong></p></figcaption></figure>

If Chrome does not appear in the list, ensure you’ve attempted to use your microphone in Chrome recently, as macOS typically adds apps to the list only after they request access.

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**Step 4 B: Check Chrome Microphone Access in Windows Settings**

If you're using Windows, confirm that Google Chrome has permission to access your microphone:

1. Open the **Start Menu** and select **Settings**.
2. Navigate to **Privacy > Microphone**.
3. Ensure the toggle for **Microphone access** is enabled.
4. Scroll down to **Allow desktop apps to access your microphone** and confirm that the toggle is enabled.
5. In the list of apps, ensure that **Google Chrome** is listed and enabled.

If Chrome does not appear in the list, try using your microphone in Chrome, as Windows often updates permissions only when an app requests access.

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**Step 5: Restart Your Device**

This old trick always helps!

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#### Additional Tips

* **Ensure your microphone is not muted**: Check your device’s physical microphone settings or controls.
* **Try a different microphone**: If you have multiple options, switch to another microphone to rule out hardware issues.
* **Reload Birdie extension**: If problems persist, reloads the Birdie Chrome extension to refresh its settings and permissions.

By following these steps, you should be able to resolve microphone issues and ensure your recordings include audio. If problems persist, contact our support team for further assistance