Portal

How to allow customers to submit a ticket with a screen recording

If you need help or have a question, contact us at [email protected]

To allow customers to submit tickets with screen recordings, you need to add Birdie to your Freshdesk Portal

Requirements:

• You are a Freshdesk Admin.

• Birdie Freshdesk app is already installed on your Freshdesk.

Birdie on your Freshdesk portal

Add Birdie to your Freshdesk Portal:

https://youtu.be/afPO5xJmwAUyoutu.be

How to add Birdie to your Freshdesk portal

I want to change the message of the button 🖊

Our code comes with pre-set messages for German, French, Spanish, Portuguese, and English. You can customize these messages or add your own translations.

Before you paste your code into your Freshdesk Portal layout, add a Settings object with translated keys:

<script>
// those are all the default strings you may want to change:
window.birdieSettings = {
  freshdesk_form: {
  	button_label_start: "Record my screen",
  	button_label_stop: "Stop recording",
  	button_label_show: "Show Recorder",
  	tip_message: "💡 Tip: Add a screen recording to your request",
  	email_error_message: "Enter a valid email address",
  	success_message: "Here is the recording:"
  }
}

if (navigator.language == "de") {
	// you can customize german strings:
	window.birdieSettings = {
	  freshdesk_form: {
	  	button_label_start: "Nehmen Sie meinen Bildschirm auf",
	  	button_label_stop: "Höre auf, aufzunehmen",
	  	button_label_show: "Rekorder anzeigen",
	  	tip_message: "💡 Tipp: Fügen Sie Ihrer Anfrage eine Bildschirmaufnahme hinzu",
	  	email_error_message: "Geben Sie eine gültige email ein",
	  	success_message: "Hier ist die Aufzeichnung :"
	  }
	}
} else if (navigator.language == "ru") {
	// or customize russian strings, etc. 
}
</script>

<!-- Then paste here your snippet found in your Birdie Freshdesk Settings page… -->
<!-- https://app.birdie.so/settings#freshdesk --> 

I can't see the Birdie button on the portal

If you made a copy of the original theme to make changes, make sure that the new copied and modified theme has been applied: