With call vs. without call
Do you want to use Birdie to speak with your customer while co-browsing?
Before initiating the co-browsing session, select whether to include a video call:
There is no right choice. It mainly depends on the support channel, and your use case:
If you're already talking on the phone with a customer, start a cobrowsing session without call.
If you are providing support through live chat, you may want to initiate a cobrowsing session with a call to be able to speak with the customer.
Go to settings -> cobrowsing if you want to enable a specific option.
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