Customize Appearance

What kind of vibe are you going for?

Account Name and Logo

Go to settings -> general and enter the name and logo you want to use.

Logo guidelines

• The file should be in JPG, SVG, PNG, or GIF format.

• The file size should not be larger than 4 MB.

• For best results, select a square image with a minimum dimension of 300 pixels or more (excluding SVG files).

What name do you go by?

Background Colour

Go to settings -> screen recording to select the color to match your brand

Change background color

Why does Birdie override my background color with the Intercom background color?

If you are using Birdie with Intercom, Birdie will override the background color with the Intercom background color to ensure a seamless integration. This way, customers will feel that Birdie is a natural part of the Intercom flow.

Footnote Text

Go to settings -> screen recording to add footnote text in case you want to display any relevant message on your recorder.

• Character Limit: We recommend keeping messages concise, with a maximum of 105 characters.

• Formatting: Only basic HTML tags are supported: <a>, <em>, <strong>, and <u>. Other elements like anchors and complex HTML are not allowed.

No Footnote Needed? Simply leave the field empty.

White Label

Go to settings -> general to remove the entire Birdie branding.

Remove Birdie branding

Customers can enter text before sending a recording

This only applies to incoming recordings.

Do you want customers to add text along their screen recording?