Agent view
Request screen recordings from your customers through Happyfox.
Canned Actions
You will be able to generate Recording request links with a Canned Action. In Happyfox go to your main menu into Canned Actions, then add a new Canned Action and paste the Birdie link you got at the installation step.
Once done, you will be able to request a recording from any ticket by inserting the corresponding Canned Action
This video will demonstrate all the process from installing Birdie to getting a recording link from a customer into a ticket: go to 1:10 to see how to setup a new Canned Action.
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