Auto Reply

Add Birdie to your Requester Notifications to create auto replies.

If you have setup some Requester Notifications, consider including a recording link.

To add a Birdie Link to your Requester Notifications, watch the video and follow these steps:

To add a recording link to your auto-responses, simply follow the video guide below:

1. In Freshdesk, go to Admin > Email Notifications > Requester Notifications.

2. Select the Requester Notification where you want to add the Birdie link.

3. In Birdie, go to Settings > Helpdesk and copy your "Your Birdie link to paste in Email Notifications and Canned Responses".

4. Paste the link into the message field of your chosen notification with any custom text.

5. Click Save to apply the changes.