Screen Recording - Overview

Request screen recordings from customers.

Birdie allows your team to:

• Request a recording from your customer (incoming recording)

• Send a recording to customers (outgoing recording)

💡 Birdie also lets you customize your recorder, capture console logs, and share recordings from your How-to Library.

First, you request a screen recording from a customer

Then, the customer records their screen for the agent to watch.

Helpdesk

Discover how the Screen Recording integrates seamlessly with your helpdesk:

🟤Zendesk

⚫Intercom

🔵Jira Service Management

🟢Freshdesk

🟢Freshchat

🟣HelpScout

Standalone

The Screen Recording can also be used in its standalone version:

Get a Birdie Standalone Link

Should I enter the customer email before generating a link?

If you add your customer's email address, Birdie will be able to automatically link the future recording to the customer.

Get a Birdie standalone link

Record a video

Record a video

If you need help or have a question, contact us at [e-mail]