Cobrowsing - Overview

View and interact with your customers' screen in real time.

Requirement: Birdie snippet has to be installed

Here are the main actions available:

• CoBrowse: View your customer's screen. Both cursors are displayed on the screen.

• Draw: Draw on your customer's screen.

• Take control: Scroll, click, and type on your customer's screen.

• Inspect: View metadata and console logs.

Agent side during a CoBrowsing session

💡 You can CoBrowse with or without a call, depending on whether you're supporting the customer via phone call or live chat.

Start a CoBrowsing session

1. From your CoBrowsing dashboard, search for the customer either by name or email.

💡 if needed, you can also search by 4-digit code.

Search your customer by name or email

2. When you have identified the user you want to connect with, click on Start

Agent starts CoBrowsing

3. The customer will receive an invitation to accept or deny the co-browsing session on their screen.

Your customers don't need to install or download anything

Customer grants access

Directly from your Helpdesk

When you click on Start a CoBrowsing session from the Birdie app within your helpdesk, the customer's email or ID will be automatically populated into the search bar.

• Zendesk

• Intercom

• Jira Service Management

• Freshdesk

• Freshchat

• Helpscout

If you need help or have a question, contact us at [e-mail]