Cobrowsing - Overview
View and interact with your customers' screen in real time.
Last updated
View and interact with your customers' screen in real time.
Last updated
Requirement: Birdie snippet has to be installed
Here are the main actions available:
CoBrowse: View your customer's screen. Both cursors are displayed on the screen.
Draw: Draw on your customer's screen.
Take control: Scroll, click, and type on your customer's screen.
Inspect: View metadata and console logs.
💡 You can CoBrowse with or without a call, depending on whether you're supporting the customer via phone call or live chat.
From your CoBrowsing dashboard, search for the customer either by name or email.
💡 if needed, you can also search by 4-digit code.
When you have identified the user you want to connect with, click on Start
The customer will receive an invitation to accept or deny the co-browsing session on their screen.
Your customers don't need to install or download anything
When you click on Start a CoBrowsing session from the Birdie app within your helpdesk, the customer's email or ID will be automatically populated into the search bar.
If you need help or have a question, contact us at support@birdie.so
