Canned Answers
Add Birdie to your Canned Responses
To create a canned answer that includes a Birdie Link, watch the video and follow these steps:
Create a new Canned Responses on Admin > Canned Responses > New canned response
Go to your Birdie settings and copy "Your Birdie link to paste in Email Notifications and Canned Responses"
Write the text you want in your Macro and paste your Birdie link into it
Don't forget to make it available to "All agents".
Save it. You're all set!
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