Canned Answers

Add Birdie to your Canned Responses

To create a canned answer that includes a Birdie Link, watch the video and follow these steps:

How to add a Birdie link to your Freshdesk canned responses

1. Create a new Canned Responses on Admin > Canned Responses > New canned response

2. Go to your Birdie settings and copy "Your Birdie link to paste in Email Notifications and Canned Responses"

3. Write the text you want in your Macro and paste your Birdie link into it

4. Don't forget to make it available to "All agents".

5. Save it. You're all set!