Analytics

Measure Birdie ROI

Birdie tag - Freshdesk main instance

Birdie will automatically tag conversations with Birdie, whether agents have requested the recording or sent the recording.

Birdie tag - Freshdesk portal

Birdie cannot automatically tag tickets when a video has been recorded from a Freshdesk poral. You’ll need to use Freshdek triggers as a workaround:

1. Go to Freshdek settings and select Automations

   

   
2. Select Ticket Creation and create a New rule:

   

   
3. Then, for the tickets whose description contains share.birdie.so, add a tag called birdie.

   

   
4. Your tags will now be automatically created. ✅