Analytics
Measure Birdie ROI
Last updated
Measure Birdie ROI
Last updated
Birdie
tag - Freshdesk main instanceBirdie will automatically tag conversations with Birdie
, whether agents have requested the recording or sent the recording.
Birdie
tag - Freshdesk portalBirdie cannot automatically tag tickets when a video has been recorded from a Freshdesk poral. You’ll need to use Freshdek triggers as a workaround:
Go to Freshdek settings and select Automations
Select Ticket Creation and create a New rule
:
Then, for the tickets whose description contains share.birdie.so
, add a tag called birdie
.
Your tags will now be automatically created. ✅