Our code comes with pre-set messages for German, French, Spanish, Portuguese, and English. You can customize these messages or add your own translations.
Before you paste your code into your Freshdesk Portal layout, add a Settings object with translated keys:
<script>// those are all the default strings you may want to change:window.birdieSettings = { freshdesk_form: { button_label_start:"Record my screen", button_label_stop:"Stop recording", button_label_show:"Show Recorder", tip_message:"💡 Tip: Add a screen recording to your request", email_error_message:"Enter a valid email address", success_message:"Here is the recording:" }}if (navigator.language == "de") {// you can customize german strings:window.birdieSettings = { freshdesk_form: { button_label_start:"Nehmen Sie meinen Bildschirm auf", button_label_stop:"Höre auf, aufzunehmen", button_label_show:"Rekorder anzeigen", tip_message:"💡 Tipp: Fügen Sie Ihrer Anfrage eine Bildschirmaufnahme hinzu", email_error_message:"Geben Sie eine gültige email ein", success_message:"Hier ist die Aufzeichnung :" } }} else if (navigator.language == "ru") {// or customize russian strings, etc. }</script><!-- Then paste here your snippet found in your Birdie Freshdesk Settings page… --><!-- https://app.birdie.so/settings#freshdesk -->
I can't see the Birdie button on the portal
If you made a copy of the original theme to make changes, make sure that the new copied and modified theme has been applied:
