Birdie
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Overview

View and interact with your customers' screen in real time.
Requirement: Birdie snippet has to be installed
Here are the main actions available:
Agent side during a CoBrowsing session
💡 You can CoBrowse with or without a call, depending on whether you're supporting the customer via phone call or live chat.

Start a CoBrowsing session

  1. 1.
    From your CoBrowsing dashboard, search for the customer either by name or email.
💡 if needed, you can also search by 4-digit code.
Search your customer by name or email
  1. 2.
    When you have identified the user you want to connect with, click on Start
Agent starts CoBrowsing
  1. 3.
    The customer will receive an invitation to accept or deny the co-browsing session on their screen.
Your customers don't need to install or download anything
Customer grants access

Directly from your Helpdesk

When you click on Start a CoBrowsing session from the Birdie app within your helpdesk, the customer's email or ID will be automatically populated into the search bar.
If you need help or have a question, contact us at [email protected]