Comment on page
View and interact with your customers' screen in real time.
Here are the main actions available:
- CoBrowse: View your customer's screen. Both cursors are displayed on the screen.
- Draw: Draw on your customer's screen.
- Inspect: View metadata and console logs.
Agent side during a CoBrowsing session
Search your customer by name or email
- 2.When you have identified the user you want to connect with, click on Start
Agent starts CoBrowsing
- 3.The customer will receive an invitation to accept or deny the co-browsing session on their screen.
Your customers don't need to install or download anything
Customer grants access
When you click on
Start a CoBrowsing sessionfrom the Birdie app within your helpdesk, the customer's email or ID will be automatically populated into the search bar.