Only logged-in users can watch

Restrict access to workspace members only

If enabled:

  • customers won't be able to replay their recordings

  • teammates who don't have an account won't be able to access the incomings recordings, and past co-browsing sessions. (eg. for agents to escalate to devs)

By default, videos can be accessed by anyone with whom you share the video URL. This is a deliberate choice as it provides a better experience. Customers can watch the video they just recorded, and non-workspace members teammates (e.g. developers) can watch the video if an agent escalates an issue. It is worth mentioning that:

  • Our servers are behind a secure firewall, and all videos are uploaded over an SSL-encrypted connection.

  • Each video is associated with a unique ID that would take a computer years to guess

  • We offer an auto-deletion feature that completely removes a file from our systems, in case you want your content removed.

In case you want to restrict access to workspace members:

  1. Enable Only logged-in users can watch as shown below:

  1. Make sure to invite your teammates who are not in the Birdie workspace yet. This will allow them to open the links you might send them and watch the videos (eg. Engineers who received forwarded recordings to troubleshoot an issue).

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